This page describes the booking and payment procedures, terms and conditions CV. KOONAM KIPA.
CV. KOONAM KIPA is legal company in Indonesia (Based in Badung, Bali)
BOOKING POLICY AND PROCEDURE
Once you have checked availability with KOONAM and selected your tour packages and wish to make a firm booking, we then require a deposit based on Tour Packages of the total trip cost, if booked more than 45 Days in advance. If booked closer to departure (45 Days) full payment will guarantee your booking.
Cancellation Terms can be found higher up.
Both Secure gateways accept all major credit cards such as Visa and MasterCard, or you may also pay by bank transfer (Our suggestion using TransferWise). KOONAM will supply you with the appropriate bank details upon booking.
Upon receipt of deposit (or full payment) for Tour Packages, KOONAM will make the necessary confirmation with the specified operator on your behalf and you will be sent the appropriate written confirmation.
It is your responsibility at the time of booking to familiarize yourself with and adhere to the specific country entrance requirements, for passports, visa and inoculations
Deposit: Based on Tour Packages / Tour Operators
Final Payment: Due 45 days before departure date
If your balance payment is not received within a reasonable amount of time (taking into account weekends, bank holidays, delays on international transfers…) , we assume you are cancelling your trip and your booking is no longer valid. Please make sure you inform us of any problems you may have, we are ready to help if we can.
For expeditions in Indonesia (9 days or longer) , Christmas and New Years trips in all regions full payment is 60 days before departure.
The final payment and balance must be paid 45 days (or 60 days ) before tour date. If the remaining balance is not received on or before that date, KOONAM retains the right to cancel the booking, keep the deposit, and resell the tour packages.
• Special Offers Last Minute Bookings & Packages require 100% payment within 24 hours of booking
More than 45 days prior to departure: Refund of deposit less administration fee of 150 USD and less bank and/or PayPal transaction fees. Return transfer of funds will take place no more than 45 days after requested by client.
Less than 45 days prior to departure: No Refund
Cancellations can only be acknowledged if received IN WRITING, by email email@example.com or firstname.lastname@example.org or email@example.com. No cancellations accepted by telephone, SMS or chats. These cancellations must be acknowledged by KOONAM, in writing to be valid.
CHANGES TO YOUR BOOKING
If you decide to change your booking after you have made your reservation we will do what we reasonably can to accommodate you but it may not always be possible. You should notify us as soon as possible of any changes as the sooner you do this the more likely it is that we can make the change. There will be an administration fee of US$ 100 (in addition to any changes necessary to the price of your reservation) for any booking changes which require the issuance of a new Confirmation of Reservation Completed or invoice including, but not limited to, changes in dates, and tour packages.
No refund or compensation is due payable by KOONAM for any unused trip portions. Guests who do not complete trips for any reason, are not entitled to a refund for a portion of the total cost.