We provide you with availability and prices on our website and you can pay easily online with a credit card, Wise transfer, or make a bank transfer. We do not charge any credit card or booking fees, so you can confirm your liveaboard trip faster and cheaper.
How do the prices on Koonam.com compare to other websites?
Koonam.com is a third-party agent and our service is free of charge, and we will not charge you for our service or add any additional (reservation) fees to the rate. Operators pay a commission to Koonam when you make a reservation with them through our website.
Occasionally, Koonam will offer discount events, out of our own marketing strategy and might not be related to the operators’ programs.
The boat prices and availability displayed on our website are accurate in most cases, while in some cases, the operator may not have supplied us with the correct information on dates, availability, and prices. We cannot be held responsible for that. We will do our best to ensure you will get the best price available.
You can pay online by credit card (all major credit cards), via Wise, or pay manually with a bank transfer after your booking request.
We require the initial 50% deposit payment to confirm the reservation.
Bookings are only valid when full payment is received.
After the full payment has been received, we will send a Booking Voucher to the email address you provided. The Booking Voucher serves both as proof of your booking and as an invoice for your administration. Please bring a copy (digital or physical) with you when boarding the cruise, and also keep a copy for future reference.
A deposit payment is due on the date of confirmation of the reservation. The full amount may be due if the Operator requires full payment or in case of a last-minute booking.
Disclaimer:
During reservation, the guest can make special requests, such as dietary requirement, birthday note, and other special requests. These requests may need additional information and will be agreed upon in communication between the operator and the guest. The operator has a full right to agree or disagree, and Koonam is in no situation responsible for the availability or condition of rental gear, special dietary requests, specific extra cabin facilities, (dive) courses requested, activities requested, and other special requests. Special dietary requests may be notified. We do advise, however, to limit these requests to necessary diet requirements only (e.g., due to religious beliefs or allergies). We do however suggest that our guests enjoy the delicious food served onboard by most operators.
The guests are themselves responsible for transportation to and from the mooring location of the liveaboard or cruise boat. We may offer some suggestions for airlines, hotels, and other transfer options, but we hold no affiliation with these companies and thus cannot be held accountable for their services.
Most operators do not offer an airport pickup service. If an operator does, please contact the operator themselves to confirm the flight number, arrival time, and meeting point. Koonam does not take responsibility for airport transfers.
The guests are also responsible for meeting the passport, visa, and health requirements to enter Indonesia. We advise guests to review travel prohibitions, warnings, announcements, and advisories issued by the Indonesian government prior to their departure.
If, for any reason, you are delayed in transit and fail to reach a liveaboard or cruise boat by the scheduled time of departure, you will be responsible for all costs involved in catching up with the boat (should it be possible to arrange this locally), staying at onshore accommodations, alternative living arrangements, etc. We advise you to travel at least a day early and have an extra day on land before the day of the return flight.
As a third party, we let the operators stick to their cancellation policy. Hence, different cancellation policies may apply to each reservation, and for each reservation, the guest needs to agree with the specific booking conditions provided by the operator. Please understand that for most, if not all, a no-show for or early departure from a trip is considered to be the same as a cancellation after departure, and no refund applies. Operator policies may change in case of Force Majeure events.
In case of a booking amendment request, we will do our best to help you as a guest to find a suitable alternative trip, depending on the availability of operators. It is up to the negotiation with the operators. If the amendment or cancellation with a (partial) refund happens, we will apply a 3% administration fee to cover our credit card, bank transfer, and/or handling costs incurred, in addition to the cancellation policy as described under the cancellation terms. This fee is calculated on the total amount of the reservation. Cancellations always need to be submitted in writing by email (sales@koonam.com) to have written proof, and to avoid misunderstanding.
Please note that the operator depends on the weather and the maintenance schedules (dry-dock) in their operating area. If the vessel is not in condition to sail or if there are any delays in the dry dock, the operator has the right to operate the same itinerary with a different vessel. This action is due to the safety concern, which is our utmost important priority. In this case, the customers have to accept the change of vessel. If the standard of the vessel lacks important facilities, compensation can be made by the operators, but this is not an obligation. Koonam will not be liable for disputes arising out of the appointment of a different vessel. The operators also have the right to change the cabin allocation depending on availability and the condition of the cabin for use. Such decision is normally made by the Cruise Director or the Captain of the Boat.
Should your trip be canceled due to maintenance or not enough passengers, operator policies will entitle you to a reschedule of the trip under the same conditions. Delayed trips entitle you to a trip reschedule, and lengthened trips have no extra charge. Rescheduled trips are not subject to refunds.
Operator policies may change in case of Force Majeure events.
