Terms & Conditions

We provide you with availability and prices on our website and you can pay easily online with a credit card, Wise transfer, or make a bank transfer. We do not charge any credit card or booking fees, so you can confirm your liveaboard trip faster and cheaper.

How do the prices on Koonam.com compare to other websites?

Koonam.com is a third-party agent and our service is free of charge, and we will not charge you for our service or add any additional (reservation) fees to the rate. Operators pay a commission to Koonam when you make a reservation with them through our website.

Occasionally, Koonam will offer discount events, out of our own marketing strategy and might not be related to the operators’ programs.

The boat prices and availability displayed on our website are accurate in most cases, while in some cases, the operator may not have supplied us with the correct information on dates, availability, and prices. We cannot be held responsible for that. We will do our best to ensure you will get the best price available.

What forms of payment do you accept?

You can pay online by credit card (all major credit cards), via Wise, or pay manually with a bank transfer after your booking request.

How do I book?

We require the initial 50% deposit payment to confirm the reservation.

Bookings are only valid when full payment is received.

After the full payment has been received, we will send a Booking Voucher to the email address you provided. The Booking Voucher serves both as proof of your booking and as an invoice for your administration. Please bring a copy (digital or physical) with you when boarding the cruise, and also keep a copy for future reference.

A deposit payment is due on the date of confirmation of the reservation. The full amount may be due if the Operator requires full payment or in case of a last-minute booking.


  • All our rates are charged in EUR, USD, or IDR. Amounts in other currencies are for reference only and may vary over time depending on exchange rate movements. Koonam cannot be held responsible for any additional fee your bank or credit card provider might charge you for this transaction.
  • Koonam reserves the right to charge the costs incurred for payments that are not performed correctly (such as credit card chargebacks or bank transfers fee).
  • Koonam relies on our partners, such as Wise and Xendit, for payment and transactional services. Koonam cannot be held responsible for its services.

What happens after I reserve?

During reservation, the guest can make special requests, such as dietary requirement, birthday note, and other special requests. These requests may need additional information and will be agreed upon in communication between the operator and the guest. The operator has a full right to agree or disagree, and Koonam is in no situation responsible for the availability or condition of rental gear, special dietary requests, specific extra cabin facilities, (dive) courses requested, activities requested, and other special requests. Special dietary requests may be notified. We do advise, however, to limit these requests to necessary diet requirements only (e.g., due to religious beliefs or allergies). We do however suggest that our guests enjoy the delicious food served onboard by most operators.

How do I get to the meeting point?

The guests are themselves responsible for transportation to and from the mooring location of the liveaboard or cruise boat. We may offer some suggestions for airlines, hotels, and other transfer options, but we hold no affiliation with these companies and thus cannot be held accountable for their services.

Most operators do not offer an airport pickup service. If an operator does, please contact the operator themselves to confirm the flight number, arrival time, and meeting point. Koonam does not take responsibility for airport transfers.

The guests are also responsible for meeting the passport, visa, and health requirements to enter Indonesia. We advise guests to review travel prohibitions, warnings, announcements, and advisories issued by the Indonesian government prior to their departure.

If, for any reason, you are delayed in transit and fail to reach a liveaboard or cruise boat by the scheduled time of departure, you will be responsible for all costs involved in catching up with the boat (should it be possible to arrange this locally), staying at onshore accommodations, alternative living arrangements, etc. We advise you to travel at least a day early and have an extra day on land before the day of the return flight.

What is your cancellation policy?

As a third party, we let the operators stick to their cancellation policy. Hence, different cancellation policies may apply to each reservation, and for each reservation, the guest needs to agree with the specific booking conditions provided by the operator. Please understand that for most, if not all, a no-show for or early departure from a trip is considered to be the same as a cancellation after departure, and no refund applies. Operator policies may change in case of Force Majeure events.

What if I want to change/amend my booking?

In case of a booking amendment request, we will do our best to help you as a guest to find a suitable alternative trip, depending on the availability of operators. It is up to the negotiation with the operators. If the amendment or cancellation with a (partial) refund happens, we will apply a 3% administration fee to cover our credit card, bank transfer, and/or handling costs incurred, in addition to the cancellation policy as described under the cancellation terms. This fee is calculated on the total amount of the reservation. Cancellations always need to be submitted in writing by email (sales@koonam.com) to have written proof, and to avoid misunderstanding.

Please note that the operator depends on the weather and the maintenance schedules (dry-dock) in their operating area. If the vessel is not in condition to sail or if there are any delays in the dry dock, the operator has the right to operate the same itinerary with a different vessel. This action is due to the safety concern, which is our utmost important priority. In this case, the customers have to accept the change of vessel. If the standard of the vessel lacks important facilities, compensation can be made by the operators, but this is not an obligation. Koonam will not be liable for disputes arising out of the appointment of a different vessel. The operators also have the right to change the cabin allocation depending on availability and the condition of the cabin for use. Such decision is normally made by the Cruise Director or the Captain of the Boat.

Should your trip be canceled due to maintenance or not enough passengers, operator policies will entitle you to a reschedule of the trip under the same conditions. Delayed trips entitle you to a trip reschedule, and lengthened trips have no extra charge. Rescheduled trips are not subject to refunds.

Operator policies may change in case of Force Majeure events.


  1. Koonam.com provides a service as an intermediary agent and charges a fee accordingly to the boat operator. The confirmed reservation with us means that the guests form an agreement with the boat operator. Koonam is not a party to this agreement.
  2. Reservations are made online through the website of Koonam.com/liveaboard and are subject to the availability of the requested product of the operator.
  3. Koonam is responsible for the correct execution of the reservation process, but not for the product supplied by the operator.
  4. In some cases, extra information (for example, but not limited to passport copies, evidence of guest insurance, health certificates, flight details, etc.) is needed by Koonam to complete a reservation. We hold the right to cancel the reservation according to the applicable booking policy for the particular booking in case this information is not supplied by the guest.
  5. We will do our utmost to help guests in need of assistance whilst on their trip, but we are in no situation responsible for such services.
  6. The reservation forms an agreement between the guest(s) and the operator. Koonam only serves as an intermediary and therefore cannot be held responsible for possible shortcomings in the operators’ performance.
  7. The guest agrees to never in any case hold Koonam responsible for unforeseen circumstances. Liability waiver may need to be signed or entrance on the ship may be refused by the operator.
  8. Koonam cannot be held responsible for delays of flights and or transfer companies.
  9. Koonam cannot be held accountable for wrong information published on partner websites.
  10. Neither Koonam nor the operator, will be responsible for any losses you suffer (including, for example, any missed flights) due to failure to allow sufficient time for your journey.
  11. Koonam cannot be held liable for and will not be responsible for personal injuries, property damage, or wrongful death that may occur during activities as a result of the inherent risks associated with scuba diving or any activity offered by the operator or as a result of acts or omissions of other third parties.
  12. Koonam cannot be held liable for vessel changes used by the operator, changes in cabin appointments, or any other changes in how the operator chooses to execute the booked liveaboard or cruise holiday.
  13. We reserve the right to amend reservations in case this is deemed necessary. This applies to the itinerary, the vessel, and the cabin allocation. As long as the proposed alternative by Koonam is of similar value, the reservation is considered to be valid, and thus Koonam will not be liable for any disputes arising from the change of the vessel, itinerary, or cabin allocation.
  14. In case Koonam is held responsible for mistakes in the reservation services provided, the maximum liability shall not exceed the amount charged to the operator for the service provided (e.g., the commission amount).
  15. Furthermore, Koonam and/or your operator are not responsible and cannot be held liable for delays, changes, or cancellation of service when the product cannot be executed partly or wholly owing to acts of god, political unrest, as well as military or civil conflicts and terrorist activities, ‘force majeure’, or due to other circumstances that are unforeseeable or beyond the operator’s control.
  16. Since Koonam only acts as the agent, Koonam cannot be held responsible for the quality of the service provided by the operators. In case the guest is dissatisfied with the service provided, the guest should step up to the Captain immediately to communicate the complaint.
  17. We will do our best to channel complaints made after return into constructive feedback for the operators to improve their services.
  18. In general, the law of the country in which the transportation took place will apply to the relationship between the guest and the operator. Disputes between you as guest and the operator will generally have to be settled by the court of Indonesia.
  19. Koonam may help you to file a complaint if you tell us as fast as possible about your issue and provide a factual record of the complaint with details of what happened, when, and with whom. In the event that you are entitled to and receive a refund after your vacation, there will be a 3% administration fee deducted from such refund, to cover our operational costs.

Privacy Policy

  1. Personal Information. We take pride in protecting your personal information. Our policy regarding your privacy and how we use cookies on this website is outlined in our privacy policy.
  2. Outdated Information. All information on our website is provided in good faith and is believed to be correct at the time of publication. Koonam will not be held responsible for any inaccuracies due to ‘out of date’ information provided to us by the operators.
  3. Reviews. By submitting a review, you grant Koonam the full, transferable, and irrevocable rights to it, including your name. Koonam may use, translate, edit, reproduce, refuse, or remove reviews at its sole discretion.
  4. Prices. Koonam reserves the right to possible adjustments of prices and conditions.
  5. Terms and Conditions. If any provision of these terms and conditions is or becomes invalid, you shall remain bound by all other provisions hereof.